Vilotelcollection.com (the “Website”) is VILOTEL’S dedicated online booking website for villas and hotels. VILOTEL LTD is registered and based in Limassol – Cyprus, 9 Vasili Michaelides Street, PC 3026 with Vat Number CY10337252S. By accessing and using this website, you represent that you have reviewed and understand the website access terms and conditions set out herein and that you agree, without limitation or qualification, to be bound by the terms and conditions of this agreement (the “Agreement”).
www.vilotelcollection.com contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of www.vilotelcollection.com is owned or licenced by or to Vilotel Ltd, and is protected by copyright laws. User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. User may download copyrighted material for User’s personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express permission of Vilotel Ltd and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. Subscriber acknowledges that it does not acquire any ownership rights by downloading copyrighted material.
Use of the site
You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms or that infringes the rights of Vilotel Ltd or others.
You also agree not to: (i) make any false, speculative or fraudulent inquiry, request or reservation; (ii) access, monitor or copy any content or information of this Site using any deep-link, page-scrape, robot, spider or other automatic device, program, algorithm or any similar process; (iii) take any action that imposes, or may impose an unreasonable or disproportionately large load on our infrastructure; (iv) use any device, software or routine to interfere with the proper working of the Site, any transaction being conducted on the Site or any other person’s use of the Site; or (v) attempt to gain unauthorized access to the Site or any systems or networks connected to the Site by hacking or any other illegitimate means.
Additional Rules and Conditions
Separate terms and conditions, including your cancellation rights, if any, will apply to your reservation and purchase of travel-related goods and services that you select. Please read these separate booking terms carefully. Any violation of these additional terms and conditions may result in cancellation of your reservation(s) or in your forfeiting any payments made for such reservation(s).
This Agreement and any operating rules for www.vilotelcollection.com established by Vilotel Ltd constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. This Agreement shall be construed in accordance with the laws of Cyprus. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.
Limitations of Liability
While Vilotel Ltd uses reasonable efforts to include accurate and up-to-date information on the site, Vilotel Ltd makes no warranties or representations as to its accuracy. The properties, information, products and services published on this site may include inaccuracies or errors, including pricing errors. In particular, Vilotel Ltd does not guarantee the accuracy of, and disclaims all liability for any errors or other inaccuracies relating to the information and description of the accommodations and other travel products displayed on this site (including, without limitation, the pricing, photographs, list of amenities and general product descriptions), much of which information is provided by the respective suppliers. In addition, Vilotel Ltd expressly reserves the right to correct any pricing errors on the site and/or on pending reservations made under an incorrect price. In such event, you will have the option to keep your pending reservation at the correct price or cancel your reservation without penalty.
The property owners and other suppliers providing travel or other services in connection with the site are independent contractors and not agents or employees of Vilotel Ltd. Vilotel Ltd and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. By offering travel products and services located in particular destinations, Vilotel Ltd does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.
Disclaimer of Warranty
The information and services provided or referenced on the site are provided “as is” and with all faults, and the entire risk as to satisfactory quality, performance, accuracy and effort is with the user. In no event shall Vilotel Ltd, its affiliates and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of or access to this site or the delay or inability to use this site, or for any viruses, information, software, linked sites, products and services obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability, or otherwise, even if Vilotel Ltd, its affiliates or any of their respective suppliers has been advised of the possibility of damages.
Modification – Renewal of the General Terms and Conditions
VILOTEL LTD reserves the right to modify or renew the above Terms and Conditions regarding the use of this website, at any time, without having any obligation to inform the User.
Information Collection and Use
When you submit a request for an accommodation information or add an accommodation to your "Favorites", we collect your name, contact information, travel details and any other comments you may provide. If you choose to rent one of our properties, we will then collect your payment card information as well as additional information such as your itinerary, activities, food allergies, emergency contact information and travel preferences. We use this information to contact you about your request, make your reservation, plan your stay at one of our properties, and process your payment.
Registration and Ordering
Before using certain parts of the Site or renting properties, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your full name, phone number, email address, and credit card number (in the event you rent a property). In addition, we may also ask you for your country of residence and/or your organization’s country of operation, where necessary to meet requirements under applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your requests, to communicate with you about your order and the Site, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
We may send you email newsletters or updates about Vilotel products, services, promotions, and travel trends that may be of interest to you. Should you wish to opt out of receiving newsletters or updates from Vilotel in the future, please let us know by clicking on the "unsubscribe" link within the e-mail that you received from.
Blogs or Other Public Forums
When you comment on our Blog or other public forum, we may collect your name, email address as well as any comments, suggestions and other feedback you provide as postings to our Blog. We may use your comments, suggestions or feedback to monitor and/or improve our product and service offerings and our Site. Please remember that any information that you provide in these comment areas is accessible to the public, and you should exercise caution when deciding to disclose any personal information about yourself or anyone else.
We ask all guests to complete a property rental review, after returning from their trip. Please remember that any information you provide in the rental review can be read or used by other visitors to the Site, and you should exercise caution when deciding to disclose any personal information about yourself or anyone else.
When you participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the promotion. At the time you enter the promotion, we may obtain your consent to send you future promotional communications. If a promotion is jointly sponsored by us and one or more sponsors, your personal information may be shared with such sponsors, as specified at the time of collection of your personal information. We do not control the use, disclosure or security of your personal information by other sponsors, and recommend you review their respective privacy notices or statements.
When you contact us or one of our service providers with a comment, question or complaint, you may be asked for information that identifies you (such as your name and email address) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and promotions.
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Site and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
Vilotel collects information about visitors to the Site such as IP address and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to help us understand our Site activity and to monitor and continually improve the online experience we provide Site visitors.
Cookies and Tailored Ads
We do not disclose, trade, sell, rent or otherwise transfer your personal information to anyone without your consent, except as otherwise set out herein.
Homeowners/Property management companies
When you submit a request for villa information or complete a booking, we share personal information you have provided to us with the home owner or property management company where you would like to stay so that they can assess your suitability and approve your stay.
Vilotel may transfer (or make available) your personal information with our affiliates and authorized service providers that perform certain services or functions on our behalf. For example, we may use service providers to authorize and process payments, host our Site, operate certain of its features, serve advertisements on our Site or send email. Your personal information may be maintained and processed by our affiliates and other third party service providers in the jurisdiction in which you have reserved a villa. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. For additional information on the way in which our service providers treat your personal information, contact us as set out below.
Vilotel, and our affiliates and service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or a contravention of law, or as required or permitted by Cyprus law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, to investigate or prevent actual or suspect loss or harm to persons or property.
Access To Your Information
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information.
Safeguards and Accountability
We maintain reasonable administrative, technical and physical safeguards to help protect against the loss, misuse, alteration or unauthorized access or disclosure of personal information that we have in our custody or control.
Access to your personal information is restricted on a need-to-know basis. Only employees or authorized agents who need access to your personal information to perform a specific job are granted access to your personal information.
Vilotel is responsible for Personal Information in its custody and under its control, including any Personal Information that is transferred to third parties for processing, storage or other purposes.
We have personal information retention processes designed to retain personal information of our customers and Site visitors for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.